Returns & Exchanges
At TCS Sentiments Express, we strive to ensure your gifts arrive in perfect condition; however, if you receive a damaged or incorrect item, we offer a seamless return and replacement process within 24 hours of delivery. Due to the perishable nature of many of our products, certain items like flowers and cakes are subject to immediate inspection upon arrival.
Contact Customer Support
Notify our team within 24 hours of delivery by calling our helpline or emailing your order number and photos of the issue.
Verification Process
Our quality assurance team will review your claim and the provided images to verify the condition of the received product.
Pickup or Disposal
Depending on the item category, we will either arrange a complimentary pickup via TCS courier or advise you on how to dispose of the faulty goods.
Resolution
Once approved, we will initiate a redelivery of the fresh product or issue a refund according to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing